What is Fin AI Agent
Fin AI Agent is an advanced AI Agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, WhatsApp, social and more. Fin is the highest-performing AI Agent (https://fin.ai/benchmarks) in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Agent. Fin is powered by the patented Fin AI Engine™, an AI architecture specifically engineered for customer service. Every layer is optimized for precision, speed, and reliability, so Fin can resolve more conversations, more effectively than competing AI Agents. All Intercom plans include access to Fin, and pricing is simple: $0.99 per outcome. Learn more about Fin AI Agent (https://fin.ai/customer-agent).
What counts as a Fin outcome
You're only charged for one outcome per conversation, even if Fin takes multiple actions. A billable outcome is one of the following: - Resolution: No further help is requested after Fin's last answer. - Procedure handoff: Fin completes a Procedure you've configured to hand off to a human. - Disqualification: Fin determines that a prospect doesn't match your qualification criteria and disqualifies them accordingly. - Self-serve routing: Fin matches a prospect to a routing outcome marked as Self-serve, for example, directing them to sign up for a trial. - Qualification: Fin matches a prospect to the qualification criteria you defined and routes them accordingly. Resolutions, Procedure handoffs, disqualifications, and self-serve routings are $0.99 each. Qualifications are $9.99 each. You're not charged when a conversation is simply passed to your team without an outcome. Manage usage with configurable alerts, limits, and real-time reporting. Learn how Fin outcomes work (https://www.inter
Which helpdesks does Fin AI Agent integrate with
Fin integrates seamlessly with any platform, whether you're using Intercom or another customer support solution. Set it up in under an hour and start resolving tickets, cases, emails, and messages across every channel, right out of the box. You can use Fin with: - Intercom - Salesforce (https://fin.ai/integrations/salesforce) - HubSpot (https://fin.ai/integrations/hubspot) - Freshworks (https://fin.ai/integrations/freshdesk) - Dixa - Front - Zoho - Sprinklr - Gorgias Plus, we support additional platforms and custom channels (https://fin.ai/channels).
How does pricing on my preferred helpdesk work (Salesforce and more)
We have adopted a simple model to strike a balance between affordability and sustainability: - $0.99 per Fin outcome. - Minimum commitments apply. - Unlimited teammates - No additional seat costs. There are no additional costs, such as integration fees, setup fees, or platform charges. You can add Copilot to any integration for $35 per month (subject to the Additional Product Terms for AI Products). Learn more about outcome pricing (https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes).
How does Intercom pricing work
When purchasing Intercom you'll choose from three plans: Essential, Advanced, or Expert. The plan you choose determines your seat price. You'll then be charged based on the number of teammates who require Full seats. Full seats provide complete access to all features in your plan and are charged per teammate. Lite seats are free of charge. You can learn more about Seat types (https://www.intercom.com/help/en/articles/8205716-seats). All our plans include access to: Fin AI Agent: $0.99 per outcome, meaning you only pay for the value it delivers. Messaging channels: Usage-based pricing for SMS, phone, product tours, and more. Learn more about usage-based channels (https://www.intercom.com/help/en/articles/9061703-usage-based-channels).
How does the free trial work
Free trials require no credit card to sign up. During the 14-day trial, you'll have unlimited access to Fin outcomes, with no limits on usage. There are no seat minimums or maximums, so you can get started with as many teammates as you'd like. To continue using Fin after your trial ends, simply add your credit card details. Need more time Contact our sales team. We're happy to help extend your trial if needed.
What is Copilot
Copilot is an AI-powered assistant in your inbox that helps customer support agents quickly find answers, troubleshoot issues, and respond to follow-up questions, saving time and allowing them to build stronger customer relationships. You can add Copilot for $35 per user per month (subject to the Additional Product Terms for AI Products). Copilot is currently available for Salesforce. Learn more about Copilot (https://www.intercom.com/suite/helpdesk/copilot).
How is Operator priced
Operator is included in the Pro add-on. Credits are the unit used to measure and charge for Operator usage. Every Pro workspace receives monthly credits, and the number of credits included scales with conversation volume. If you use more credits than what's included in Pro, you can buy additional credits at $0.01 per credit. You can track usage, set alerts, and use hard limits to control spend.
What are Operator credits
Operator credits are the unit used to measure and charge for Operator usage. They are included with Pro, and additional credits cost $0.01 per credit. Simple actions use fewer credits, while more complex work, like analyzing large sets of conversations, building automation, or testing changes, uses more.
How is Fin Voice priced
Fin Voice is offered on a custom pricing plan. It's currently available to select customers working directly with our sales team. If you're interested in Fin Voice, please contact our sales team (https://fin.ai/contact-sales) to discuss your needs and receive tailored pricing details.
